The Trust Gap

Many education and community data systems are intended to serve practitioners, but they are often opposed. What appears to be an attitude or lack of compliance is usually a form of self-defense. Teachers and community leaders know that data can expose them to criticism, reduce their ability to make professional judgments, or even be used for activities they were never aware of. While the implicit rules governing the flow of information into institutions are spelled out, trust is established through relationships between individuals and by informal rules that regulate the flow of information. When they notice the risk or one-sided nature of reporting, people tend to adjust. They then start to filter things out, smooth out the rough edges, or rewrite the story. The system ends up being less aware of the entire process, despite having more data in the database. In such environments, leaders make their decisions based on signals that have been shaped by caution rather than honesty. This matters even more now with AI-driven platforms relying on the human judgments they make. Fixing the problem requires making sure the data systems are reliable. Systems that let practitioners shape the matter so they can receive meaningful feedback, and accountability can flow both ways. When people feel safe and included in the process, they offer information willingly rather than defensively.

The Trust Gap

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